Client Bill of Rights

As a client of Senior’s Choice Consulting you have the following rights:

  • You have the right to be treated with dignity and respect.
  • You have the right to receive quality services irrespective of sex, race, ethnicity, culture, language, religion, marital status, disability, sexuality or age.
  • You have the right to be free from abuse, exploitation, retaliation, humiliation, and neglect.
  • You have the right to privacy of all records and communications (except where compelling ethical, moral or legal reasons eg, elder abuse legislation).
  • You have a right to have control over your own life and to participate in decisions concerning the type of assistance provided and the way it is provided.
  • You have a right to receive information about services and costs of services provided by Senior’s Choice Consulting
  • You have a right to voice complaints without fear of it affecting decisions relating to the assistance you receive.
  • You have a right to refuse services.

 Client Responsibilities

Clients who are using the service have a responsibility to:

  • Let Senior’s Choice Consulting know if you are not available for an appointment.
  • Respect as individuals everyone involved in providing services.
  • Inform Senior’s Choice Consulting of new or different service needs.
  • Take responsibility for the results of any decisions you make.
  • Seek a fair resolution of any complaints.